Terms of Service

Last updated: October 15, 2026

Overview

This website is operated by Charlotte Velvet. Throughout the site, the terms "we", "us" and "our" refer to Charlotte Velvet.

Charlotte Velvet operates this website, including all information, tools, products and services available from this site, subject to your acceptance of the terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including any additional terms, conditions and policies referenced herein or available through hyperlinks.

These Terms apply to all users of the website, including browsers, customers, merchants and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you should not access the website or use our services.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.

Section 1 – Online Store Terms

By using this website, you confirm that you are at least the age of legal majority in your country or jurisdiction of residence, or that you have obtained the necessary consent to use this website.

You may not use our products or services for any unlawful or unauthorized purpose, nor may you violate any applicable laws or regulations when using our Service.

Any breach of these Terms may result in the suspension or termination of your access to our services.

Section 2 – General Conditions

We reserve the right to refuse service, reject orders or restrict access to our website where reasonably necessary, including in cases of suspected fraud, misuse or unlawful activity.

You understand that information you provide, excluding payment information, may be transferred across networks and adapted to meet the technical requirements of connecting networks or devices.

Payment information is handled through secure payment processing systems and protected using encryption during transmission.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our Service without our express written permission.

Section 3 – Accuracy, Completeness and Timeliness of Information

We make reasonable efforts to ensure that the information presented on our website is accurate, complete and up to date.

However, website content may occasionally contain inaccuracies or outdated information.

Product information, availability, pricing and promotions may be updated from time to time.

We reserve the right to modify website content without prior notice, subject to applicable consumer protection laws.

Section 4 – Modifications to Services and Prices

Prices for our products are subject to change without prior notice.

Prices may be displayed in different currencies depending on your location and the market settings available on our website.

The final purchase amount, including any applicable taxes, shipping charges and discounts, will be displayed during checkout before you confirm your order.

Charlotte Velvet is not responsible for additional charges imposed independently by your bank, card issuer or payment provider, including foreign exchange conversion fees.

We reserve the right to modify, suspend or discontinue any part of our Service, subject to applicable laws and existing contractual obligations.

Section 5 – Products and Services

Certain products may be available exclusively online through www.charlottevelvet.com.

All products are subject to availability, and quantities may be limited.

We make every effort to display product photographs, descriptions, materials, sizing and colours as accurately as possible.

However, the actual appearance of products may vary slightly due to screen settings, lighting conditions and manufacturing variations.

Customers are encouraged to review product descriptions and size guides carefully before placing an order.

Returns and exchanges are governed by our Refund and Return Policy, without prejudice to any mandatory statutory consumer rights.

We reserve the right to limit product quantities or discontinue products where reasonably necessary.

Section 6 – Billing and Account Information

We reserve the right to reject or cancel orders in circumstances such as suspected fraud, payment authorization failure, product unavailability or material pricing errors, subject to applicable law.

We may limit quantities purchased per customer, household or order.

You agree to provide accurate, complete and current information when making purchases, including:

• Full name

• Email address

• Shipping address

• Country and city

• Postal code

• Telephone number

• Payment information

Customers are responsible for checking their delivery details before confirming an order.

Incorrect or incomplete information may result in shipping delays, unsuccessful deliveries or additional charges.

If you notice an error in your order information, please contact help@charlottevelvet.com as soon as possible.

Section 7 – International Orders, Shipping and Customs

Charlotte Velvet may accept international orders in countries and regions supported at checkout.

Product prices and available payment methods may vary depending on the customer's location.

Delivery times are estimates and may be affected by logistics, customs clearance, public holidays, high order volumes or circumstances beyond our reasonable control.

For international orders, import duties, customs fees, local taxes or other government charges may apply.

Unless expressly stated otherwise during checkout, such charges are the customer's responsibility, to the extent permitted by applicable law.

Shipping information, estimated delivery times and any applicable shipping fees are detailed in our Shipping Policy.

Nothing in this section limits any mandatory consumer rights relating to delivery or non-delivery of goods.

Section 8 – Optional Tools

We may provide access to third-party tools, applications or services that we do not directly control.

These tools are provided subject to their respective terms and conditions.

Your use of third-party tools is at your own discretion, and we encourage you to review their policies before using them.

We may introduce new tools, features or services to our website, which may also be subject to these Terms.

Section 9 – Third-Party Links

Our website may contain links to third-party websites, services or content.

These websites are operated independently and may have their own terms, conditions and privacy policies.

Charlotte Velvet does not control or endorse all third-party content and is not responsible for independent third-party transactions or services, except where required by applicable law.

We recommend reviewing the relevant third-party policies before engaging with their services.

Section 10 – Personal Information

The collection, processing, storage and use of personal information submitted through our website are governed by our Privacy Policy.

By using our website, you acknowledge that your personal information will be processed as described in that policy and in accordance with applicable data protection laws.

For more information, please refer to the Privacy Policy available on www.charlottevelvet.com.

Section 11 – Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping costs, delivery estimates or availability.

We reserve the right to correct errors, update information or cancel affected orders where legally permitted.

If an order is cancelled after payment has been collected, any amount paid for the cancelled items will be refunded in accordance with applicable law.

Section 12 – Prohibited Uses

You are prohibited from using our website or its content:

• For any unlawful or fraudulent purpose.

• To violate applicable laws or regulations.

• To infringe intellectual property rights.

• To submit false, misleading or deceptive information.

• To transmit malicious code, viruses or harmful software.

• To collect personal information about other users without authorization.

• To interfere with the security or operation of our website.

• To engage in spam, phishing or other abusive activities.

• To impersonate another person or entity.

• To attempt unauthorized access to our systems.

We reserve the right to restrict or terminate access for violations of these provisions.

Section 13 – Disclaimer of Warranties and Limitation of Liability

We make reasonable efforts to provide a secure, reliable and functional shopping experience.

However, we do not guarantee that our website will always operate without interruption, technical errors or temporary service disruptions.

To the maximum extent permitted by applicable law, Charlotte Velvet shall not be liable for indirect or consequential losses arising from the use of our website or services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for fraud, personal injury caused by negligence, or mandatory consumer protection obligations.

Your statutory rights regarding defective, misdescribed or undelivered products remain unaffected.

Section 14 – Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Charlotte Velvet, its affiliates, employees, contractors and service providers against third-party claims, liabilities or expenses arising directly from your unlawful use of the website or material breach of these Terms.

This provision does not apply where doing so would conflict with mandatory consumer protection laws.

Section 15 – Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision shall be enforced to the maximum extent permitted by law.

The remaining provisions shall continue in full force and effect.

Section 16 – Termination

These Terms remain effective unless terminated by you or Charlotte Velvet.

You may stop using our website at any time.

We may suspend or terminate access to our services where reasonably necessary due to violations of these Terms or applicable law.

Termination does not affect rights or obligations arising from purchases already completed, including statutory consumer rights and outstanding refund obligations.

Section 17 – Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund and Return Policy and any other applicable policies published on our website, constitute the agreement governing your use of our Service.

Any failure by Charlotte Velvet to exercise or enforce a right under these Terms shall not constitute a waiver of that right.

Section 18 – Governing Law

These Terms shall be governed by the laws applicable to the entity operating Charlotte Velvet, subject to any mandatory consumer protection laws that apply in the customer's country of residence.

Nothing in these Terms limits the legal rights or remedies available to consumers under applicable law.

Section 19 – Changes to Terms of Service

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, modify or replace any part of these Terms by publishing changes on our website.

Where required by law, we will provide appropriate notice of material changes.

The version applicable to a purchase will generally be the version in effect when the order was placed, unless otherwise required by law.

Section 20 – Contact Information

For questions regarding these Terms of Service, your order or our products, please contact:

Charlotte Velvet

Website: https://www.charlottevelvet.com

Email: help@charlottevelvet.com

Our customer support team will assist you with inquiries regarding orders, shipping, returns and general customer service.

© 2026 Charlotte Velvet. All rights reserved.