Shipping policy

Shipping Policy

Expect your order to be delivered within 5–15 business days.

Orders are processed and dispatched once payment has been confirmed. As soon as your order ships, you will receive an email with a tracking number so you can follow your parcel every step of the way.

Delivery times are estimates and may be slightly longer during peak periods, sales events or public holidays, or due to customs and carrier delays beyond our control.

Shipping address

Please make sure your shipping address is complete and correct when placing your order. We cannot be held responsible for parcels delayed or lost due to an incorrect address provided at checkout.

Questions

If your order has not arrived within the expected timeframe, or if you have any questions about your shipment, contact us at help@charlottevelvet.com and we will be happy to help.